Customer Service Advisor

Description

We are seeking an Customer Service Advisor for our busy motorhome dealership working Monday – Friday 8am – 5pm.

Please apply with cv and covering letter to: Carol Huggins HR manager by email to [email protected]

Responsbilities

Working in our busy customer service department, as part of a small team, you will be responsible for liaising with our customers and booking them in for services, MOT’s and repairs liaising with our highly skilled technicians (mechanical, auto-electricians and habitation) as well as our parts team to supply any parts needed to carry out the work.

You will also be responsible for checking the vehicles on arrival, booking courtesy cars where needed for the customer to leave site or managing the customer whilst waiting in our customer lounge. updating the customer on their vehicles whilst they are in our possession and then arranging payment thereof once work is completed and handing the vehicle back to the customer.

All our customers are managed through our Keyloop computerised system (formerly known as Kerridge and CDK) for which training will be given. Other training includes customer service qualifications/business administration; GDPR; an opportunity to learn German if you wish and Fiat customer service to name a few.

There are ample opportunities within the company for career progression and further training both internally and externally as well as other functions like supporting our “charity of the year”, being a first aider, fire marshal and/or being a member of our Health & Safety Committee.

The hours of work for this role are working Monday to Friday 8am to 5pm and one Saturday 9am to 2pm (on a rota with the rest of the team). This role also carries an enhanced reward based on achievement and commission on any upselling.

Job Benefits

• Tailor-made personal career development training programme
• On-going Life Skills Training (both internally and externally)
• Life Insurance
• Private Medical Insurance
• Company Welfare Programmes
• Pension Scheme
• Easter Celebrations
• Christmas Celebrations
• Annual Company Awards
• Mid-Year Event/Outing
• Holiday Purchase Scheme
• Company Reward Programmes
• Baked Potato Fridays
• Charity Teamwork/Involvement
• Carbon Footprint/Environmental involvement
• Car Sharing Programme
• Local Community Projects
• Dealership Forum
• Annual International Women’s Day/International Men’s Day Celebrations
• Staff Canteen Facilities (offering fridge space, microwaves, toasters, toasted sandwich maker, dish washers, instant hot water boilers) and offering Free refreshments (tea/coffee/chocolate/juice)
• Light and airy new offices/workshop facilities
• Providing corporate clothing, safety shoes and PPE
• Using up-to-date tools and equipment, computers, laptops, phones, i-pads etc.
• Use of staff motorhome

Working Hours

Monday – Friday 8am – 5pm, occasional Saturday working will be required.

Type

Full-time